These Terms of Service govern the access and use of the official website www.staxfoldbasket.com (hereinafter referred to as the “Website”) and any related commercial services provided through the Staxfoldbasket brand. By accessing this Website, browsing our catalogue, or placing an order, you explicitly agree to be contractually bound by the terms set out below.

1. Brand Information & Identity

This Website is owned, managed, and operated under the Staxfoldbasket brand.

Brand: Staxfoldbasket

Customer Support Channels

Official Email: foldable@staxfoldbasket.com

Telephone: +65 88943341

Business Address: 68 Orchard Rd, #05-11/19 Singapore 238839

2. Scope of Service & Product Availability

This Website offers online access and e-commerce purchasing infrastructure for premium household products, with a specific focus on space-saving home organisation and laundry storage items marketed under the Staxfoldbasket brand.

All product listings, commercial specifications, and pricing matrices displayed on this Website are intended for consumers in supported markets. All orders submitted through the platform are processed strictly subject to product availability and formal confirmation of purchase metrics.

3. Orders and Processing Infrastructure

Upon successful submission of an order by the consumer, an automated order confirmation receipt will be immediately transmitted to the specific email address provided by the customer during the checkout process.

Commercial processing and preparation of inventory will commence promptly following this automated confirmation.

Customers bear full responsibility for providing accurate, complete, and updated contact and delivery information. Any operational delays, logistical failure, or misdelivery caused by inaccurate or incomplete shipping information will remain the responsibility of the customer and may directly affect final fulfilment timelines.

4. Delivery, Shipping & Logistical Terms

To ensure professional, safe, and expedited transit, all outward shipments are arranged through recognized international logistics carriers, including DHL, FedEx, UPS Priority services, or equivalent regional postal networks.

Estimated Delivery Framework

Orders are typically delivered within 5 to 9 working days, depending strictly on the geographical destination and the real-time operational conditions of the assigned carrier.

Consignment Tracking

Customers will automatically receive direct email notifications containing tracking links and updates at key transactional milestones, including dispatch, transit milestones, and local delivery status.

Delayed Transits

In the event that a delivery timeline exceeds the standard expected timeframe, Staxfoldbasket will initiate an internal tracking review with the respective carrier. Depending on the final outcome of this carrier investigation, the affected order may be eligible for re-dispatch or refund in accordance with applicable policies.

5. Transfer of Operational Responsibility & Risk

Legal responsibility, stewardship, and physical custody of the ordered goods remain entirely with the seller until the package is successfully delivered to the customer at the address designated during checkout.

All commercial risks associated with loss, theft, or structural damage transfer to the consumer upon confirmed delivery by the carrier.

6. Consumer Right of Withdrawal

Where applicable under mandatory consumer protection regulations, customers may be entitled to a statutory withdrawal period following receipt of goods.

To exercise any applicable withdrawal rights, customers must submit a clear written request via email to:

foldable@staxfoldbasket.com

before the applicable withdrawal period expires.

7. Returns, Damages & Commercial Claims

If a Staxfoldbasket product is delivered with visible transit damage, functional irregularities, or material defects, the customer must contact customer support via email within the applicable reporting period and provide supporting photographic or video evidence.

Assessment

Our quality assurance team will review the submitted evidence. Where a product defect or transit damage is confirmed, a replacement product or refund may be issued.

Return Logistics

Where physical returns are required, returned items must be shipped to:

Staxfoldbasket
68 Orchard Rd, #05-11/19
Singapore 238839

Convenience Clause

Depending on the specific nature of the case, Staxfoldbasket reserves the right to waive the physical return requirement where photographic evidence is sufficient for assessment.

8. Financial Refund Handling & Timeframes

All approved refunds are processed directly to the original payment method used during checkout.

In accordance with standard financial institution processing procedures and Stripe network requirements, approved refunds generally require 5 to 10 business days to appear on the customer’s account statement.

Actual processing times may vary depending on the customer’s card issuer or financial institution.

9. Customer Conduct & Responsibilities

By utilizing this Website and engaging with our services, customers agree to:

  • Provide accurate, truthful, and updated personal information and delivery details.
  • Use the Website and purchasing infrastructure in compliance with all applicable laws and regulations.
  • Maintain professional communication through designated support channels for all order-related matters.

10. Limitation of Liability

To the maximum extent permitted under applicable law, Staxfoldbasket and its personnel shall not be held liable for delays, delivery failures, or service interruptions directly caused by external carrier disruptions, customs clearance procedures, severe weather conditions, or force majeure events beyond reasonable operational control.

11. Governing Law & Competent Jurisdiction

These Terms of Service, along with any related agreements governing the provision of products or services, shall be governed by and interpreted in accordance with the laws of Singapore and other applicable consumer protection regulations.

Any disputes arising from these Terms shall be handled by the competent courts and authorities of Singapore unless mandatory consumer protection laws provide otherwise.

12. Regulatory & Terms Enquiries

For any questions regarding these Terms of Service, please contact:

Staxfoldbasket

Postal Address:
68 Orchard Rd, #05-11/19
Singapore 238839

Official Email: foldable@staxfoldbasket.com

Telephone: +65 88943341