This Privacy Policy describes how personal data is collected, used, and securely processed when you access, browse, or make a purchase from the official website www.staxfoldbasket.com (hereinafter referred to as the “Website”), which is independently operated under the Staxfoldbasket brand.
1. Data Controller
The entity responsible for the processing of your personal data is:
Brand: Staxfoldbasket
Business Address: 68 Orchard Rd, #05-11/19 Singapore 238839
Official Email: foldable@staxfoldbasket.com
Telephone: +65 88943341
2. Personal Data Collected
To effectively facilitate your browsing experience and manage the commercial sale of our home organisation products, we process the following categories of personal data:
Identification and Contact Information: Your full name, delivery address, billing address, email address, and telephone number (when voluntarily provided during checkout or via communications).
Order and Fulfilment Details: Transactional history, product selections, and specific communication logs submitted through formal web contact forms or direct email.
Transaction-Related Data: Information strictly required for billing, identity verification, and financial clearing.
Technical and Usage Data: Information collected automatically via standard, non-invasive analytical tools, including internet protocol (IP) addresses, browser types, localized time-zone settings, operating systems, and website interaction metrics.
3. Purpose of Processing
Your personal data is collected and processed strictly for legitimate commercial and legal purposes, including:
- Reviewing, responding to, and managing customer enquiries and support requests.
- Processing financial transactions, managing commercial order fulfilment, and organizing product deliveries.
- Optimizing website infrastructure, security, and the overall user experience.
- Complying with applicable legal, fiscal, accounting, and anti-fraud regulatory obligations established under Singapore law and applicable international regulations.
4. Payment Processing & Security Standards
All payment transactions executed on this Website are safely handled by our external, fully certified payment gateway provider: Stripe.
Stripe collects and processes financial data independently in accordance with its strict privacy regulations and security frameworks.
In full alignment with international payment security standards, Staxfoldbasket never handles, stores, or has access to your full raw credit/debit card numbers.
All transaction data is transferred securely via industry-standard encrypted channels and tokenisation technology managed by Stripe to prevent unauthorized access.
5. Data Retention
Personal data is retained only for as long as functionally necessary to fulfil the operational purposes for which it was originally gathered, specifically:
Transaction and Order-Related Records: Securely stored for up to 6 years to comply with standard accounting, fiscal transparency, and statutory tax obligations governed by applicable Singapore regulations.
Communication and Support Records: Retained for a maximum period of 24 months to effectively manage customer relations, follow-up enquiries, and historical communication continuity.
Technical Analytics and Usage Logs: Retained for a brief operational duration required solely for system security and technical analysis.
Where extended storage durations are mandated by specific statutory regulations or direct legal enforcement, data will be archived for the legally required period.
6. Legal Basis for Processing
In compliance with applicable data protection regulations, our processing of your personal data relies on the following legal bases:
Performance of a Contract: To process and deliver orders for Staxfoldbasket products, or execute necessary pre-contractual requests.
Compliance with Legal Obligations: To meet applicable tax, anti-money laundering, and regulatory reporting duties.
Legitimate Interests: To maintain secure website operations, prevent fraudulent activities, and provide efficient customer support channels.
7. Data Sharing & Third-Party Disclosures
Your personal data is never sold, traded, rented, or unlawfully shared with third parties for unrelated marketing or commercial purposes.
Data is disclosed strictly to authorized external service providers that directly facilitate our core business operations:
- Our primary payment processing gateway (Stripe);
- Integrated logistics partners and courier networks handling product delivery;
- Secure hosting, technical infrastructure, and data analytic providers.
All such third parties are contractually bound to implement stringent organizational safeguards and process data in compliance with applicable data protection laws.
8. Data Subject Rights
Where applicable under relevant privacy laws, individuals may possess rights regarding their personal data, including:
- Right of Access;
- Right to Rectification;
- Right to Erasure;
- Right to Restriction of Processing;
- Right to Data Portability;
- Right to Object.
To exercise any applicable rights, please submit a request using the contact information provided in this Privacy Policy.
Where permitted by law, individuals may also lodge complaints with the relevant supervisory authority.
9. Data Security
Staxfoldbasket employs robust technical and organizational security measures designed to protect your personal data against unauthorized access, accidental alteration, unlawful disclosure, or destruction.
While no internet-based transmission can be guaranteed as entirely immune to risk, we continuously review and update our protection measures in alignment with reasonable commercial best practices.
10. Updates to This Privacy Policy
This Privacy Policy may be modified periodically to reflect updates in legal frameworks, technical systems, or operational practices.
Any updated policy will be uploaded immediately to the Website with a revised effective date displayed at the top of the page.
11. Contact & Enquiries
For any specific questions, privacy enquiries, or data requests relating to this Privacy Policy, please contact:
Staxfoldbasket
Postal Address:
68 Orchard Rd, #05-11/19
Singapore 238839
Official Email: foldable@staxfoldbasket.com
Telephone: +65 88943341